Earlier today, I found a new hiccup in Google Places while trying to delete a duplicate listing. Well, it’s new to me. If you’ve had similar experiences, certainly let me know.
If you’ve deleted duplicate listings before, you’ve probably seen this:
Simple enough. Suspend the listing, have Google robo-call you the five-digit PIN, confirm it and you’re good to go.
This time something a bit odd happened.
After letting the front desk know that Google would robo-call with a five-digit PIN, I went back to hit the submit button. What popped up on the screen?
That’s odd. I haven’t seen this error before. The number was indeed correct. In fact, when I went back to the front desk they had the PIN already written down for me. Google not only robo-called once, but twice with the same PIN.
This was fine. We had the PIN. Upon going back into the places account where you enter the pin, this familiar image appeared.
This is great, but it’s missing a little something. Where’s this?
So, there’s no way to confirm the deletion. I did see a Marketing Pilgrim article this morning regarding a Google Places hotline being found. So, why not try calling this hotline? I did, left a detailed voice mail and as of this writing no call was returned.
I absolutely love Google for many reasons but am not surprised by all this. Google Places support is actually well-known to be as incompetent as the Yellow Pages Local Search Association’s opt-out program.
So, the duplicate listing sits, and probably will for quite some time. I’ll probably hit the “report a bug” button sometime just to receive a canned email ten days later.
This is the first I’ve seen this hiccup? How about you?