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Local Ratings and User Reviews – Practice What we Preach

August 25th, 2008

As someone who encourages online user-reviews for local businesses, as a consumer I haven’t provided many other than a couple honest Yahoo user reviews.

Google has somewhat-recently added direct user-reviews to Google Maps (Local). Today, I had the opportunity to add one.

Not a big story, but Northwestern Tire took great care of me back in 2001 when I was driving a crappy, used Saturn. In 2002, I bought a new car which now has close to 70k miles.

This morning, the starter decided to quit. I called Northwestern Tire, and in under a half hour an owner and employee were at my place to help push-start my car into 2nd gear to avoid towing charges. They were very honest and the new starter is much less than I figured.

The car will be ready in the morning and they will be picking me up to get it.

So, thank you Northwestern Tire and here is my Google Maps user review for you.

This is just one example of how local businesses can encourage user reviews. Embrace it!

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BuyOnlineNow.com Makes Inc. 5000 Fastest Growing List Again

August 25th, 2008

A tradition spanning four consecutive years, BuyOnlineNow has again made the Inc 5000 fastest growing private companies list.

What I like about this is not that we made the list. This was a given. Every listed company is allowed to include information about themselves and why they’re growing. Most wrote a few carefully-written and compelling paragraphs about their respective companies.

Here’s what the CEO (Bob) wrote for BON:

Do the stuff the customers like and stop doing what they don’t like.

Priceless… and it’s what we do.

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Obama, Joe Biden as VP, and the Wikipedia and Twitter Race

August 23rd, 2008

So, Senator Obama has now officially named Joe Biden as his running mate. Many of us had our eyes peeled to our text messages to find this out 30 seconds before (or 3 hours after) CNN announces it. :)

Regarding social media, someone last night decided to joke that Summer Glau would be Obama’s running mate on Wikipedia.

umm... ok

umm... ok

I’m guessing this Wikipedia user is already banned. :)

How long will it take for someone to add the Joe Biden announcement on Barack Obama’s Wikipedia page? My guess is about 5 seconds. The same will probably happen on Joe Biden’s Wikipedia page.

The Twitter updates for Obama and Biden are just flooded right now.
Check out Twitter searches for Obama VP and Joe Biden. The frequency of Tweets are just incredible! This just shows the power of social media at its best.

Non-partisan, my hero is whoever is in charge of the overall Obama social media campaign.

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Reasons for Minnesota Attorneys to Embrace Avvo

August 22nd, 2008
Avvo

Avvo

Avvo has been around for well over a year and has just recently added Minnesota to its list for attorneys to get social and claim their Avvo profiles.

There are many reasons for attorneys to utilize sites like Avvo. The most important reason (IMO) is that the Internet is moving more and more from the information age to the recommendation age. People are talking about you online.

Another reason is because of Avvo itself. It’s become very popular as a direct vehicle, and the site and pages within it are search engine friendly. It’s pretty easy to find them on a Google search.

Avvo provides their own ratings and also allows reviews. Encourage current and past clients to write honest information about you. This may influence others to retain your services.

I found a nice Minnesota example. Avvo’s blog routinely showcases Top Viewed Lawyers on Avvo. The most recent post shows Minneapolis attorney, Samuel Glover as the 5th most viewed profile so far in August.

I have no idea who he is, and I’m sure he has no idea who I am, but am sure he’s fine with me using him as an example since I’m saying nice things. His profile does showcase a great Avvo rating, he claimed his profile, included a picture, fees, payment types, credit cards accepted, and already has a couple nice client endorsements.

On his own Web site, he does provide his Avvo ratings profile as well as other social networks he belongs to including Facebook and Twitter. I like the guy’s Twitter page and actually just followed him 10 seconds ago.

This example could be a great opportunity for attorneys. It’s fine to hire Internet marketers to help you become visible online, but there is so much more that you can do yourself. Embrace the recommendation age. It’s not going away.

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Bro-Sis Photography Marketing Update

August 21st, 2008

Tonight I met Aaron Weiche and Ed Kohler to talk social media at the definition of “suburbahood” – Champps in Minnetonka. Aaron was wondering what the hell was up with the bro-sis photography and marketing project since I haven’t posted in a week. At first, I didn’t think there was a lot to say, but since we’re keeping this in close-to-real time, there actually is a lot to say. :)

Heather was cool enough to give me props on keeping things up-to-date. Feel free to keep up with her blog as well since it’s a collaborative project.

One of the things we wanted to do was get her set up on Flickr. My next project was to help her figure out how to do Flickr “sets”. Turns out she beat me to the punch. She has already placed her pictures into sets. Holy crap, they are good! Next is tagging her sets, but something tells me she has already figured that out.

Soon to come, we need to send a collective pitch for our speaking engagements. She’s having a meeting with her pimp (sales guy) next week and I need to come up with a profile pitch.

Her email to me today…

Heather: How about we each write what we think we would like to accomplish and then we’ll swap and figure it out from there.

Me: Accomplishments – get people away from their computer and to your door so you can take photos to make them look good.

Heather: We may need to come up with a few more words for a program description but that’s a start.  :)

Apparently, I need to enhance my pitch just a bit?

One note, I have added a bro-sis category to this blog. Hopefully it works and you have interest. We’re having fun with this!

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Strib Article on SuperLawyers and Avvo Now Shows Minnesota Attorneys!

August 17th, 2008

This could probably be two separate posts, but they’re closely related.

I don’t know how long this Strib article titled SuperLawyers Making Its Case will stay active, but it’s definitely interesting. SuperLawyers has done social media long before social media became popular, kind of like CitySearch.com.

It is evident that the 21st Century consumer is more sophisticated than ever and actively seeks information prior to making purchase choices, including the selection of legal representation,” retired Judge Robert Fall wrote in his report.

This certainly makes sense. Consumers are smart and can make decisions on their own.

For two years, New Jersey hasn’t exactly seen it this way as they have questioned their ethics since 2006 and I’m not sure what to think. A little over 14 months ago, I put out a post regarding SuperLawyers and if Avvo would be a good fit for them.

With that, enter Avvo. It’s a social-based site that gives their own ratings and provides reviews for attorneys. A particular SuperLawyer firm in Seattle (who I won’t mention because I don’t have time to deal with sue-happy derelicts) sued Avvo because they didn’t like their average Avvo rating. The case got thrown out, with good reason.

Minnesota attorneys – you probably already have a profile. Just check it out for yourself. Claim it, embrace it and encourage your clients to say nice and honest things about you.

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Favorite Posts of the Week – What Can I Say? Search is in the Family

August 15th, 2008

BuyOnlineNow is run by my sis and bro-in-law. Fellow co-worker and Twitterer @jackpotjewell got permission to re-publish an article regarding how we’re tops at proficiency in the online office supplies business.

The article itself helps explain the success. One particular excerpt…

They track execution from acknowledgement to dispatch to delivery keeping customer informed at each stage. At the webstore browsers can see straight away the 5 Star Customer Rating Service continuously updated rates BON an impressive 4.8/5.

There are many reasons BON is successful. A huge reason is because of the incredible customer service we have. I wish I could explain it better, but it’s literally second to none. See what others have to say.

When it comes to e-commerce, there are ways to make your site both search friendly and easy-to-navigate, but don’t forget about customer service. It can make or break you.

Original article from the Proficiency Post.

———-

My sis Heather is now on Facebook and writes her initial experiences with it. Many here know we’re starting a project together. Many others don’t know that she’s new to search and social markeing and has been enbracing it. She’s already a direct mailing guru but probably already “gets” Facebook marketing more than most search marketers even though she’s only been at it for a couple weeks.

———-

In short, I’m related to smart people.

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Customized Google Search Results by Location

August 14th, 2008

It was almost two years ago when Google launched personalized and custom search. The premise was to help users obtain more relevant and personalized results upon typing in a search query. I haven’t seen this in all searches, but it looks like Google is displaying customized searches by location.

Customized by Location

Customized by Location

When looking at the natural results, there were a few Minneapolis-area results, although plenty of results still appear that aren’t local to Minneapolis.

When you click on the “more details” link, you get some more insight to this. It tracks the location by IP address.

More Details

More Details

Clint Danks from ThinkSEM originally found this and it correctly showed his location of the Minneapolis-St. Paul area. He sent me the images above on it early this morning when I was in Rochester. When I performed the search, it recognized my location as Mankato which is about 90 miles west. However, it does look like you can click to correct your location.

This customization message seems to be appearing only in select searches. It’s probably too soon to see if this really does customize results by location and if they show the customization message more often.

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Bro-Sis Collaboration Update – Goals Defined with Almost No Dependence from Google

August 12th, 2008

For those following the bro and sis project, we had our first meeting at the Jahn Haus yesterday. Heather and I will be consulting with clients and presenting at different marketing conferences geared toward professional photographers.

We’ve now defined two goals for Heather. One is to attract very targeted new clients around the western Madison area, and the other is to brand her to those who already know her. Heather’s not the cheapest professional photographer and there’s a reason for that. She’s that good, has plenty of word of mouth clients and doesn’t need unqualified traffic.

One thing we want to do is to practice what we preach. We’ll be showcasing Heather’s online performance to show others what we’re able to do. This will mainly be through local search and social media, and not through Google’s organic listings.

There’s a reason for this. During presentations, it’s a guarantee that many attendees will want to ask “how do I be #1 in Google for ‘yourcity’ photographer”. We want to de-bunk this as a measure of success. High rankings for one particular keyword simply does not equal some magic revenue stream and we want to stress this heavily. Google is important, but analytics is key.

Since we’re being open with this, feel free to be open with us. Yesterday, Heather and I met at our ‘rents house just outside of Wabasha, MN and we went into town to take some new PR mugs of myself (Facebook profile required).

I’m a standard goofy-looking guy, which automatically means I can’t tell if the pictures are good or bad. Are there any photos that you like or dislike? Trust me, you won’t hurt my feelings and I’ll use what the majority says.

More to come including Facebook, Twitter, Blogs, and local search updates. We’re open to many suggestions.

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Bro-Sis Collaboration Update – Getting Ready for First Meeting

August 9th, 2008

A week and a half ago, I mentioned that my sis and I are starting a new collaborative project regarding photography and traditional marketing, along with search marketing, local search, and social media.

In short, this project is to offer both customized private consulting to professional photographers along with numerous public speaking engagements.

We’re welcoming people to view or progress in various formats – good, bad, and ugly. More sites to come, but currently, they are…

This Blog
My Facebook Profile
My Twitter

Heather’s Blog
Heather’s Facebook Profile
Heather’s Tin Shed Studio Facebook Page

Our first meeting is this Monday at our ‘rents place in Reads Landing, MN and we’ve got about five hours to brainstorm. The first hour will be confirming our overall strategy. Our Dad reads this blog occasionally, and if you read this Dad, get your pontoon ready. The first hour is on the Mississippi.

My sis is new to social marketing, and I already think she “gets it” more than I do. It’s going to be fun collaborating with each other.

More to come… much more.

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